Refund & Returns Policy

Our 30-Day Plant Health Guarantee

At Best Plant Nursery, we prioritize customer satisfaction. Although we are unable to accept returned plants and trees, our 30-Day Plant Health Guarantee covers any issues with your plants within the first 30 days. This helps us keep all of our plants healthy and allows us to protect the plants and trees at our nursery from any pests or diseases a plant may have come into contact with after it leaves our property.

Get in touch with us via email, and our team will review your concerns and, if necessary, provide you with a one-time replacement, store credit, or refund if you received damaged ones.

How to Report an Issue – Step by Step

A. Plants & Trees (30-Day Plant Health Guarantee – no need to ship anything back):

1. Email a photo of the plant or tree along with your order number to [email protected] within 30 days of delivery.
2. Our team reviews your request and assesses the issue (usually within 1–2 business days).
3. If eligible, we provide a one-time replacement, store credit, or refund.

Rather than send your plant back, we encourage you to make the world a little greener – find a spot to plant it, compost it, or share it with a friend!

B. Garden Supplies & Hard Goods (eligible for return within 30 days):

1. Email us first at [email protected] to let us know about your return.
2. Pack the item securely in its original packaging.
3. Ship it back – you cover return shipping unless the item was defective or incorrect, in which case we cover it. There is no restocking fee.
4. Once your return is approved, we process your refund within 30 days to your original payment method (allow an additional 5–10 business days for your bank to post it).

Eligibility for Returns

We offer a 30-day Plant Health Guarantee for plants. If your plant does not survive within 30 days of delivery, please contact us with a photo of the product. Send the photo, order number, and a brief description of the issue to [email protected]. We will review your request and, if eligible, provide a replacement, store credit, or refund.

Garden Supplies & Hard Goods Returns

Garden supplies and hard goods are eligible for return within 30 days of purchase, including fertilizers, planting mixes, planting kits, containers, tools, hoses, and watering bags. Please ensure items are in their original packaging. The customer will be responsible for return shipping. There is no restocking fee for garden supplies returns.

Before you send a supply or hard good return, please email us at [email protected] to let us know.

Wrong Item Received

If you receive the wrong product, please contact us within 7 days of delivery with your order number and a photo of the item you received. We will ship the correct item to you free of charge. You do not need to return the wrong item unless we specifically ask — and if we do, we will provide a prepaid return label. You will never pay extra to fix our mistake.

Lost or Undelivered Packages

If your tracking shows no movement or your order has not arrived within 7 business days of the estimated delivery date, please email [email protected] with your order number. We will open an investigation with the carrier (e.g. USPS). If the package is confirmed lost in transit, we will send a free replacement or issue a full refund — at no additional cost to you.

Items Not Eligible for Returns

• Customized or Special Orders: Due to the specific nature of customized items, these cannot be returned unless damaged or defective upon arrival.
• Seasonal Items: For seasonal plants, returns are only accepted if there is damage or a quality issue at the time of delivery.
• Gift cards
• Items marked as “Final Sale”

Shipping Costs for Returns

• Returns Due to Our Error: If the product is defective or incorrect, we will cover the return shipping cost.
• Other Returns: For returns that are not due to our error, customers are responsible for return shipping. Please ensure the item is securely packaged to avoid damage during transit.

Refund Process

Once your claim or return is approved:

• Refunds will be processed within 30 days after your claim is reviewed and approved.
• Refunds will be credited to the original payment method.
• Replacement plants will be shipped promptly after the return request is approved.
• Depending on your bank or credit card company, it may take an additional 5–10 business days for the refund to appear on your statement.

Exceptions

Plants that have been mishandled, improperly cared for, or exposed to extreme conditions (such as frost damage) are not eligible for refunds or replacements.

Terms & Conditions

By purchasing nursery stock, customers accept Best Plant Nursery’s terms and conditions of sale, constituting the entire agreement. Our liability will not be greater than the cost paid for the customer’s order in any circumstance.

Contact Us

For return requests, claims, or questions about our policy, please email us: