Privacy Policy

1. Introduction

Best Plant Nursery (“we,” “us,” or “our”) operates the website bestplantnursery.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and shipping/billing address when you place an order or create an account
• Payment information (processed securely through Stripe and PayPal — we do not store your full credit card number)
• Messages you send through our contact forms
• Newsletter subscription email address

Information collected automatically:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Communicate with you about your orders, account, or inquiries
• Send marketing communications (only with your consent; you can unsubscribe at any time)
• Improve our website, products, and customer experience
• Prevent fraud and ensure the security of our Site
• Comply with legal obligations

4. Advertising & Analytics

We use the following third-party services:

• Google Analytics — to understand how visitors use our Site
• Google Ads & Remarketing — to show relevant ads to visitors who have previously visited our Site
• Google Tag Manager — to manage tracking scripts
• Facebook/Meta Pixel — for ad measurement and retargeting

These services may collect information about your browsing behavior. You can opt out of Google remarketing at adssettings.google.com and Facebook ads at your Facebook ad settings.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — Payment processors (Stripe, PayPal), shipping carriers (USPS, UPS), email services, and analytics providers who help us operate our business
• Legal requirements — If required by law, court order, or governmental authority

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 3 years for tax and legal compliance.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption, secure payment processing, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure.

8. Cookies

Our Site uses cookies to:

• Remember your shopping cart and preferences
• Analyze site traffic and usage patterns
• Deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect certain features of our Site.

9. Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Your Rights

California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

All Users: You may request access to, correction of, or deletion of your personal information by emailing us at [email protected].

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes constitutes acceptance of the revised policy.

13. Contact Us