Delivery
Shipping Policy
Last updated: June 12, 2026
Shipping Methods & Carriers
We ship all orders via USPS and UPS. The carrier is selected based on your location and the size/weight of your order to ensure the fastest and safest delivery.
Processing Time
Orders are processed within 1–3 business days (Monday through Friday, excluding holidays). During peak seasons (spring and holidays), processing may take up to 5 business days.
Live plants are shipped Monday through Wednesday to avoid plants sitting in transit over weekends. Orders placed after Wednesday may be held until the following Monday for shipping.
Estimated Delivery Times
Total estimated delivery time is 7–12 business days from the date of order:
- Processing: 1–3 business days
- Shipping: 7–10 business days (varies by state and distance)
Delivery times are estimates and may vary based on your location and carrier conditions. We are not responsible for delays caused by the carrier, weather, or customs.
Shipping Rates
Shipping is calculated per item based on the type, size, and packaging requirements of each product. The shipping cost for each item is determined at checkout.
| Item Type | Shipping Cost (per item) |
|---|---|
| Seeds, seed packs & small accessories | Free |
| Bulbs, tubers, bare root small plants & starter cuttings | $4.99 |
| Single plants in 4″ pots & medium starters | $9.99 |
| Plant sets (2+ plants), 1 gallon pots & medium bare root trees | $15.99 |
| Fruit trees (2–3 ft), 1–2 gallon potted trees & large bare root plants | $19.99 |
| Large trees (3+ ft) in 3–5 gallon pots, citrus & tropical fruit trees | $29.99 |
| Extra large & heavy items | $39.99 |
Shipping charges are applied per item to ensure each plant is individually packaged and protected during transit. If you order multiple items, the shipping cost for each item will be calculated separately based on its assigned shipping class. The exact shipping cost will be displayed at checkout before you complete your order.
Shipping Destinations
We currently ship to the contiguous United States only (48 states). We do not ship to Alaska, Hawaii, Puerto Rico, or international destinations at this time.
State Restrictions: Due to USDA agricultural regulations, certain plants cannot be shipped to California, Florida, Texas, or Arizona. Restricted items will be noted on their product pages.
Live Plant Shipping
We take extra care when shipping live plants:
- Expert Packaging: Plants are securely wrapped and cushioned to prevent damage during transit
- Temperature Protection: We include heat packs (winter) or insulation (summer) when temperatures require it
- Weather Holds: We may delay shipping if extreme temperatures (below 30°F or above 100°F) are forecast along the delivery route. You will be notified by email if your order is held
- Monday–Wednesday Shipping: Live plants ship early in the week to minimize time in transit
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your package directly through the USPS or UPS website, or through your account on our site.
Damaged or Missing Shipments
If your order arrives damaged, or if a package is lost in transit:
- Contact us within 30 days of delivery
- Email [email protected] with your order number and photos of any damage
- We will arrange a replacement or full refund under our 30-Day Plant Health Guarantee
Contact Us
For shipping questions or concerns, please email us:
Email: [email protected]
Address: Best Plant Nursery, 851 Russell Rd, DeKalb, IL 60115
Email: [email protected]
Address: Best Plant Nursery, 851 Russell Rd, DeKalb, IL 60115