At Best Plant Nursery, we believe that every plant you bring home should thrive and bring joy to your space. Your satisfaction is our highest priority, which is why we offer a simple, clear, and customer-friendly return process. If a plant does not meet your expectations, we are here to make things right.

1. Eligibility for Returns

All our plants come with a 30-Day Alive & Thrive Guarantee. If your plant does not survive within 30 days of delivery, simply reach out to us within 24–48 hours of noticing the problem. To help us resolve the issue quickly, please email [email protected] with:

  • Your order number

  • A clear photo of the plant

  • A short description of the problem

Once we review your request, we will provide a replacement, store credit, or refund based on your preference and the specific situation. 

2. Items Not Eligible for Returns

Some items are not eligible for returns due to their nature:

  • Customized or Special Orders: Because these plants are tailored to specific requests, returns are only possible if the item arrives damaged or defective.

  • Seasonal Plants: Returns are accepted only if there is damage or a quality issue at the time of delivery.

We recommend checking the plant’s care requirements and ensuring the right environment to give your new plant the best start.

3. How to Request a Return

To request a return, email [email protected] with your order number, clear photos of the plant, and a description of the issue. Our customer service team will review your request promptly and work with you to offer the best solution – whether that’s a replacement, store credit, or refund. We aim to handle every request quickly and smoothly so you can continue enjoying your garden with minimal stress.

4. Shipping Costs

  • Returns Due to Our Error: If the plant is damaged or incorrect, we cover all return shipping costs.

  • Other Returns: If the return is not caused by our mistake, customers are responsible for return shipping. Please make sure the plant is carefully packaged to avoid further damage during transit.

5. Processing Time

  • Refunds: Once we receive and inspect the returned plant, refunds are typically processed within 7 business days. The refund will be credited to your original payment method.

  • Replacements: If you choose a replacement plant, it will be shipped promptly after your request is approved.

6. Exceptions

Please note that plants that have been mishandled, improperly cared for, or exposed to extreme conditions (such as frost damage) cannot be refunded or replaced. We encourage all customers to review care instructions and provide proper attention to their plants to ensure they thrive.

At Best Plant Nursery, we want your experience to be as joyful and worry-free as possible. If you have any questions or concerns about our refund and return policy, our friendly customer service team is always here to help at [email protected].