Last Updated and Effective Date: January 1, 2025

Best Plant Nursery (“we”, “us”, or “our”), your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy explains:

  • What information we collect when you interact with our website www.bestplantnursery.com (the “Site”).

  • How we use your information.

  • Under what circumstances we may share it.

  • The choices you have regarding your information.

By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or provide us with your information.

This Site is operated from the United States and is intended only for U.S. users. We may update this Privacy Policy from time to time, and any changes will take effect when posted here. Please review it periodically for updates.

1. Information We Collect

We may collect the following categories of information. Not all information is collected from every user:

A. Identifiers – such as your name, email address, mailing address, phone number, or zip code. We may also collect information from other sources (e.g., social media, business partners, vendors, advertising services, or public databases). If you choose to log in with a social media account, the information shared depends on your settings with that service.

B. Commercial Information – details about products you view, add to your cart, or purchase from us.

C. Internet or Network Activity Information – including browser type, operating system, IP address, referral website, browsing activity on our Site (such as pages visited, time spent, or navigation paths). If linked to you, this may become personal information.

D. Geolocation Data – such as approximate location based on your IP address.

E. Audiovisual Information – including customer service call or chat recordings.

F. Inferences – drawn from personal information, such as preferences, interests, or purchase patterns.

G. Financial/Account Information – including payment details (credit/debit card number and expiration date, PayPal information, gift card details), as well as account login credentials (username and password).

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

  • Order Fulfillment: To process, deliver, and manage your purchases.

  • Customer Support: To respond to your questions, requests, or issues.

  • Service Improvement: To operate, improve, and personalize your shopping experience on the Site.

  • Communication: To send order confirmations, updates, newsletters, promotions, or special offers (you can opt out at any time).

  • Reviews & Feedback: To publish product reviews or testimonials, you submit.

  • Security & Fraud Prevention: To detect, investigate, or prevent fraudulent, illegal, or unauthorized activities.

  • Advertising & Recommendations: To provide relevant offers, content, or product suggestions.

  • Research & Analytics: To better understand how users interact with our Site and improve usability.

  • Compliance: To enforce our policies and comply with legal requirements.

3. Sharing of Information

We do not sell your personal information. However, we may share it in limited situations, such as:

  • With service providers or vendors who perform business functions on our behalf (e.g., payment processing, shipping, marketing).

  • With business partners or affiliates who help provide products, promotions, or services.

  • To comply with legal obligations or respond to lawful requests.

  • To protect our rights, safety, and property, or those of our users.

4. Data Retention

We keep your personal information only for as long as it is reasonably necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, contract, or regulation. The exact retention period depends on factors such as:

  • The type and sensitivity of the information collected.

  • The potential risks of unauthorized use or disclosure.

  • The purposes for which the data was collected and whether those purposes can be met in another way.

  • Any applicable legal or business requirements.

Once the information is no longer needed, we securely delete or anonymize it.

5. Security

We use reasonable technical, administrative, and physical safeguards to help protect your personal information. However, please note that no method of transmission or storage over the internet is completely secure, and we cannot guarantee 100% protection of your data.

If you choose to post product reviews or customer feedback on our Site, remember that this information may be publicly visible. Please avoid sharing sensitive or confidential details in these areas, as anything you post may be accessible to other users.

6. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature that allows you to signal websites not to track your online activity. At this time, Best Plant Nursery does not respond to DNT signals. Like many websites, we may continue to use cookies and other tracking technologies to improve your browsing experience and deliver relevant content.

7. Third-Party Links

Our Site may include links to third-party websites or services. Please note that we are not responsible for the privacy practices of those external sites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

In addition, social media features on our Site (such as “Share” or “Like” buttons) may allow social media providers to collect certain information about you. Your interactions with those features are governed by the privacy policies of the respective providers.

8. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have received information from a child under 13 without verified parental consent, we will promptly delete it.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] so we can take appropriate action.

9. Your Choices

Updating Your Information: If you have an account with us, you can log in to update your personal details such as name, email address, and shipping information. For changes that cannot be made through your account, you may contact our customer service team at [email protected], and we’ll be happy to assist. Please note that while we make every effort to honor update or deletion requests, certain information may need to be retained for legal, security, or operational reasons.

Marketing Communications: You can opt out of promotional emails at any time by clicking the “unsubscribe” link at the bottom of our emails. You can also contact us directly at [email protected] to request removal from our mailing lists. Please note that even if you unsubscribe, you may still receive non-promotional messages related to your orders, such as order confirmations or shipping updates.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or to comply with legal and regulatory requirements. Whenever updates are made, we will revise the “Last Updated” date at the top of this page. Significant changes may also be communicated to you directly via email if you have provided your contact information.

We encourage you to review this Privacy Policy regularly so that you remain informed about how we protect your personal information and any updates to our practices.

11. Contact Us

If you have any questions, concerns, or feedback regarding our Privacy Policy, please don’t hesitate to contact us at: [email protected]